1. Introduction

Welcome to Zentyx (trading as Zentyx Limited) and all our brands, including EclipseNode and EcoVM. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our hosting services and related IT solutions. By accessing or using our services, you agree to this Privacy Policy.

Zentyx Limited is registered with the Information Commissioner's Office (ICO) as a data controller and is committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

• Personal Information: Name, email, phone number, billing information, and other contact details necessary for account management and service provision.
• Usage Data: IP addresses, browser type, operating system, server logs, and performance metrics.
• Payment Information: Credit card details, billing addresses, and other payment data. We use secure payment processors and do not store full card details.
• Cookies and Tracking Data: We use cookies to store preferences, track activity, and improve services.
• Support Communications: Emails, chat logs, and support tickets.
• Technical Information: Server configurations, software versions, and other technical data necessary for service delivery and troubleshooting.

3. How We Use Your Information

We use your data to provide and improve services, manage accounts and billing, communicate updates, provide technical support, monitor performance, detect security issues, comply with legal obligations, enforce agreements, and for legitimate business interests such as fraud prevention and network security.

4. Sharing of Information

We do not sell or trade your personal information except in these circumstances:

• Service Providers: Trusted third-party providers assisting in service delivery.
• Legal Reasons: Required by law, court order, or to protect our rights and safety.
• Business Transfers: Mergers, acquisitions, or asset sales with appropriate safeguards.
• With Your Consent: Explicit permission given by you.
• Emergency Situations: To prevent serious harm or address emergencies.

5. Security

We implement technical and organizational measures to protect your data, including encryption, access controls, multi-factor authentication, staff training, monitoring, and regular updates. However, no method of transmission or storage is completely secure.

6. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing, object, withdraw consent, and request portability of your personal data. You also have the right to opt-out of marketing communications. To exercise your rights, contact us at privacy@zentyx.net or submit a support ticket. We aim to respond within 1 month, extended to 2 months for complex cases. You may also lodge a complaint with the ICO if needed.

7. Data Retention

We retain personal information only as long as necessary for service provision, legal compliance, dispute resolution, and agreement enforcement:

• Account Information: Duration of account + 7 years (fraud prevention, legal compliance, dispute resolution)
• Payment Records: 7 years (tax and accounting obligations)
• Support Communications: 3 years (customer service and dispute resolution)
• Usage Logs: 12 months (security and performance monitoring)
• Marketing Data: Until opt-out or withdrawal of consent

8. Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Track website usage and performance
• Functional Cookies: Remember preferences
• Marketing Cookies: Deliver relevant ads with consent

Cookies can be managed through your browser or our consent banner. Disabling some cookies may limit certain features.

9. International Data Transfers

Your personal information may be transferred outside your country of residence, including outside the EEA. Such transfers are protected by standard contractual clauses, adequacy decisions, or other legal mechanisms to ensure appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected with a revised “Last Updated” date. For significant updates, we may notify you via email or through our services. Continued use constitutes acceptance of the revised policy.

11. Contact Us

Email: contact@zentyx.net
Data Protection Email: privacy@zentyx.net
Discord Support: Join our Discord server
Response Time: We aim to respond within 48 hours

12. Data Protection Authority

Zentyx Limited is registered with the ICO. If concerns are not resolved directly, you may contact the ICO:

• Website: https://ico.org.uk
• Phone: 0303 123 1113
• Live Chat: Available on the ICO website
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF